Work safely with to the cybersecurity tool

INDUSTRY

Cibersecurity, IT



MY ROLE

I was the solo designer collaborating with a development team composed of ten developers within the company throughout the process



TIME TO DELIVER

3 Months

THE PROBLEM

Wefender needed to enhance their software experience:


  • The usability of the software was poor
  • They look & feel was not attractive
  • The brand use was not consistent

THE CHALLENGE

  • Design a user-friendly interface that facilitates the use of a cybersecurity tool for a non-technical audience
  • Design the interface to prioritize the content and features that support the user's primary goals
  • Simplify the electric charging process
  • Design a consistent and reliable brand image through the use of language, imagery, and messaging to instill trust in the user

Impact

+23%

ACTIVATION RATE

-29%

EFFICIENCY

+14%

BRAND SENTIMENT

Design process

SaaS cibersecurity

DISCOVERY

We began the project by interviewing the organisation's stakeholders. Afterwards, we tested the actual software to discover the main issues that the actual SAAS had. Then, I analysed the competition to identify opportunities.

SaaS cibersecurity

INSIGHTS

During our research phase, we identified several key insights. Firstly, we discovered that the activation process for less technically inclined users was overly complex, necessitating the use of plain language to simplify procedures. Secondly, we found that the design elements in the interface were ineffective in guiding users towards critical actions such as creating accounts and sharing passwords.

SaaS cibersecurity

DEFINITION

I began by creating a user story representation in a flowchart. Following this, I developed prototypes to explore different solutions. Once we had the wireframes on paper, we proceeded to build several versions of low-resolution prototypes for the final content. These prototypes were then tested with 5 users, which allowed us to identify areas for improvement in the user experience (UX).

Visual Solution

SaaS cibersecurity SaaS cibersecurity

EASY ACTIVATION

That users can easily install the cybersecurity modem was an objective of the redesign

CREATING PERMISSIONS EFFICIENTLY

When a new end user wants access to secure Wi-Fi, it is necessary for the administrator to be able to create and manage permissions efficiently.

SaaS cibersecurity SaaS cibersecurity

RESPONSIVE OPTIONS ALLOWED

Access to the cybersecurity system would be allowed from different devices. An admin could have dinner with friends and share the password easily from his smartphone.

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DELIVERY OF DELIVERABLES TO THE DEVELOPMENT TEAM

Deliverables to the development team include a UI KIT, User Interfaces, different flows and brief documentation.

Learnings

INVOLVE STAKEHOLDERS

The main stakeholder, the CEO, was very involved in the research phase and understood the value it brought. This was very positive for gaining confidence in the way of working.